Q – HOW OFTEN WILL I RECEIVE WINE SELECTIONS?
A. You will receive wine selections four times per year.
Q – HOW DO I PAY FOR WINE SELECTIONS?
A. Your credit card will automatically be billed for the retail price of the wines less your wine club discount, plus any applicable states taxes and fees.
Q – HOW AM I NOTIFIED OF UPCOMING SHIPMENTS?
A. Our main form of communication with members is by email. Two to three weeks before each shipment, we will send you a pre-shipment email to notify you of the wines that will be shipped and the cost.
It is your responsibility to notify us of changes to your account, including, but not limited to, email address, telephone number, and shipping address. You must notify us of any changes by the deadline date noted in the email. If you inform us of information changes after the shipment has been processed, you will be charged a return and/or redirect fee.
Q – HOW DO I CHANGE MY ACCOUNT INFORMATION?
A. When you sign up for the wine club, we create an online profile for you. You may update your information through the website as long as you do so before the deadline date in the pre-shipment email. Changes made after the files are delivered to the fulfillment warehouse may incur a cancellation or return fee. You may also contact us directly to update your account by phone at 503–714–2035 or by email AList@ArcherySummit.com.
Q – DOES SOMEONE NEED TO BE PRESENT WHEN MY SHIPMENT IS DELIVERED?
A. Yes. All wine shipments must be signed for by an adult 21 years or older. Please track your package’s progress using the number in your pre-shipment email so you or another adult will be available to sign for the wine. To avoid any return, redirect, or reshipment fees, we strongly suggest that you provide a business address where an adult is available to sign for the wine. If you do not have a business address, contact us by phone at 503–714–2035 or by mail at AList@ArcherySummit.com for shipping alternatives.
Q – WHAT HAPPENS IF I MISS THE DELIVERY?
A. Carriers will attempt three deliveries. After the third attempt, the carrier will hold the package at their hub for an additional three days before returning it to the winery. You will be responsible for the return and reshipment charges.
Archery Summit guarantees the condition of the wine only when it is signed for on the first delivery attempt.
Q – CAN I HAVE SOMEONE ELSE PICK UP MY SHIPMENT?
A. Yes, but you must first send written authorization to AList@ArcherySummit.com. Please notify us at least five days in advance and include the name of the person who is picking up your shipment.
Q – CAN I SEND FRIENDS TO VISIT THE WINERY AND TASTE OR TOUR ON MY ACCOUNT?
A. No. Members must be present with their guests for them to enjoy complimentary tastings and tours and wine discounts.
Q – WHAT IS THE CANCELLATION POLICY FOR MEMBERSHIPS?
A. You are required to receive at least four shipments before you cancel your account. All cancellations must be submitted in writing to AList@ArcherySummit.com. Cancellations are due by the deadline date in the pre-shipment email for the next club selection. Shipments that were processed before a cancellation request is received will not be refunded.
Q – WHAT IS THE PENALTY FOR CANCELLING MY MEMBERSHIP EARLY?
A. If you do not fulfill the four-shipment commitment, your credit card will be subject to a reversal of membership discounts received on all purchases, tours, and tastings.
Q – WILL YOU SHARE OR SELL MY EMAIL ADDRESS OR ACCOUNT INFORMATION?
A. No, we do not sell, share, lease, or rent your information; your information is for our use only.